Last Modified: 2026-04-28

TERM

The initial term of this Agreement (“Initial Term”) begins on the date Starburst Services sends an email to the Client confirming account activation (the “Service Commencement Date”) and lasts for the duration specified in the Order.
Unless either Starburst Services or the Customer provides termination notice at least 24 hours before the end of the Initial Term or any subsequent renewal period, this Agreement will automatically renew for successive terms equal in length to the Initial Term (each a “Renewal Term”).
The Initial Term and any Renewal Term(s) are collectively referred to as the “Term.”

PAYMENTS

Recurring Fees

Renewal notices will be emailed to the Client 14 days prior to the renewal date.

For accounts with a credit card on file, the card will automatically be charged two days before the renewal date.

By keeping a payment method on file and not submitting a cancellation request before the renewal date, the Customer expressly authorizes Starburst Services to process these automatic renewal payments.

If PayPal is the selected billing method, the Customer must manually submit payment each month.

All payments are non-refundable, except as provided under the 7-day refund policy.

Accounts that are more than 24 hours past due will be made inactive.

Starburst Services reserves the right to revoke this seven-day grace period if late payments become habitual or if a non-credit card payment method is selected.

A late payment fee based on the account countries prime interest rate will be applied to any account made inactive due to non-payment (prime interest rate is updated once a month).

Additionally, any account terminated due to non-payment is subject to a $20.00 restoration fee, payable once all outstanding invoices are settled.

The term “Account” refers to all services provided to a Customer, as identified by the primary ownership email and physical address on file.

7-DAY MONEY-BACK GUARANTEE AND REFUNDS

Starburst Services offers flexible payment terms with increasing discounts for longer billing cycles (e.g., Quarterly, Semi-Annual, Yearly). All payments are non-refundable after the first 30 days of service.

7-Day Money-Back Guarantee

  • New Starburst Services Customers may request a full refund within the first 7 days of service.
  • This guarantee excludes Labor Services, Dedicated Servers and SSL Certificates.
  • A “new customer” is defined as someone who has never previously purchased services from Starburst Services.
  • Customers who purchase additional services (e.g., a 2nd or 3rd package) are not eligible for a refund on those additional packages.

Changes to Billing Cycles and Refund Exclusions

  • Billing Cycle Adjustments: If the Customer initially purchases a Quarterly, Semi-Annual, or Yearly plan and requests a switch to a Monthly plan within the first 30 days, any remaining balance may be refunded to the original payment method, or issued as an account credit. After the first 30 days, any billing cycle change requests will result in an account credit rather than a refund.
  • Adjustment Before Renewal: Customers may adjust payment terms before the renewal date without charge, provided the renewal payment has not been processed. For cancellations of Quarterly, Semi-Annual, or Yearly plans before renewal, the service will be pro-rated to the nearest Monthly cycle, with any remaining balance credited to the account.
  • Refund Exclusions: The 7-day money-back guarantee is void if the Customer exceeds the bandwidth limit or violates the TOS or AUP within the first 30 days. Any cancellation resulting from a violation of the TOS or AUP is non-refundable. Starburst Services reserves the right to deny refunds if, at its sole discretion, evidence of abuse of services is found.

PAYMENT ISSUES AND CHARGEBACKS

If a chargeback is initiated or if Starburst Services suspects an imminent chargeback, we may suspend all account access.

Reinstatement of services is at Starburst Services’s discretion and may require payment of all outstanding fees, any related chargeback fees incurred and a reinstatement fee.

To avoid service interruptions, contact Starburst Services directly if you have any concerns with a charge before initiating a chargeback with your payment provider.

CANCELLATION AND EARLY TERMINATION

The Customer acknowledges that service fees are based on their commitment to pay for the entire Initial Term or any Renewal Term, as applicable.

If Starburst Services terminates this Agreement due to the Customer’s breach under Section 5 (Termination), or if the Customer terminates the service for any reason other than a material breach by Starburst Services under Section 5, all unpaid fees for the remainder of the Initial or Renewal Term will be due on the next business day following termination.

To avoid incurring charges for the next term, the Customer is required to submit a cancellation or downgrade request prior to the upcoming renewal date via the client portal at https://portal.starburstservices.com

SUSPENSION AND TERMINATION

Starburst Services reserves the right to suspend or terminate services for violations of applicable laws, the AUP, or any policy incorporated by reference in this Agreement, with or without notice, and without liability.

Services may be suspended or terminated for causes such as payment irregularities, policy violations, or any action deemed harmful to Starburst Services network.

The Customer may terminate this Agreement before the end of the Initial or Renewal Term if Starburst Services materially fails to provide services as specified and does not resolve the issue within ten (10) days of receiving a written notice detailing the failure.

Termination by the Customer under these terms does not relieve the Customer of any outstanding payment obligations for the Initial or Renewal Term.

Both parties may terminate this Agreement with five (5) days’ advance notice if the other party admits insolvency, assigns assets for creditors’ benefit, files for bankruptcy, or has a trustee or receiver appointed over significant assets.

EXPIRATION AND RENEWAL OF SERVICES

The Customer is solely responsible for monitoring expiration dates for all services, as well as ensuring that payment information is accurate and up-to-date for any services set to auto-renew.

Starburst Services may, as a courtesy only, send renewal notices via email or within the Customer’s account; however, this is not guaranteed, nor is Starburst Services liable if such notices are not received.

Renewal fees must be paid using a valid credit card, account funds, PayPal, or other approved payment methods.

For services designated for auto-renewal, Starburst Services may attempt to process renewal payments before the expiration date, but only if current billing information is available.

It is the Customer’s full responsibility to maintain updated billing information to avoid service interruptions.

Starburst Services is under no obligation to contact the Customer if payment processing fails due to outdated or inaccurate billing details.

Failure to maintain accurate billing information may result in the lapse or cancellation of services without further notice.

BANDWIDTH USAGE

Each hosting package includes a specific monthly bandwidth allowance, which varies by package.
If your account exceeds this allowance, Starburst Services reserves the right to:

  • Suspend the account until the next monthly allocation begins;
  • Suspend the account until additional bandwidth is purchased at an extra fee;
  • Suspend the account until you upgrade to a higher-tier package;
  • Terminate the account; and/or
  • Charge an additional fee for bandwidth overages.

Bandwidth overages are billed at a rate of US$20.00 per TB.

Unused bandwidth does not carry over to the following month.

Exceeding the bandwidth limit within the first 7 days of service voids eligibility for the 7-day money-back guarantee, and the Customer is responsible for any overage charges.

LABOR SERVICES

All labor services are Due Upon Receipt.

You must notify the Starburst Services Billing Department in writing within 24 hours of an invoice, if you dispute a charge on it.
After this time, the invoice will be considered accurate and legally valid.